Frequently Asked Questions
- How do we assure our customers get the right delivery?
- What is the difference between a local independent laundry service and the national chains?
- Can local independent launderers match the service of a national chain?
- We are concerned about the environment, too.
How do we assure our customers get the right delivery?
We employ the latest technology in our processes and systems to enhance customer value. Our environmentally sound, state-of-the-art, efficient laundering and billing systems coupled with our committed, trained employees ensure that every garment - from pick-up to delivery - receives special attention.
We developed an efficient, four-step process that assures our customers receive finished garments ready to wear every week. From initial sizing to weekly pick-ups and drop-offs, we practice garment-management techniques that deliver the right garment to the right employee.
Finally, every TriState employee is trained to pull any uniform for repair or replacement that does not meet our quality standards.
- Customers receive bright, yellow repair-replace tags with every order. If a garment needs attention, it is tagged and picked up by the weekly route sales representative.
- Employees remove any garment that fails our standards during the initial soil sort.
- At the finishing prep station, every garment is completely inspected as it is readied for final finishing.
- After the laser scan, employees at the final assembly station inspect garments as they are wrapped for delivery.
What is the difference between a local independent laundry service and the national chains?
A recent study* showed local independents - like TriState Industrial Laundries, out performed national chains by 2 to 1 in overall satisfaction. In fact, customers reported that local independents provided 53% overall satisfaction versus the national chains at 25% overall rate of satisfaction.
Further, local independents outperformed national chains on the traits important to most customers.
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timely response
local independents: 63%
national chains: 26% -
uniform appearance
local independents: 61%
national chains: 35% -
complete delivery
local independents: 53%
national chains: 16% -
repairs
local independents: 52%
national chains: 15% -
replacement policies
local independents: 49%
national chains: 24% -
billing policies
local independents: 49%
national chains: 19%
* Study Details. Companies that rent uniforms and recently changed suppliers were asked to rate their experience after the switch. This study included a comparable number of companies that had changed to local independents from national chains, and a comparable number of companies that had changed to national chains from local independents. Data on file. Market Measurement, 2003.
Can local independent launderers match the service of a national chain?
Local independents - like TriState Industrial Laundries - out performed national chains in billing, personal service and quality.*
Further, customers of local independents were 40% more likely to state no problems or concerns with their current program and were almost twice as likely to stay with local independent rental service for 10 or more years.
Customers rated specific service quality areas:
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fair billing
local independents: 72%
national chains: 15% -
product quality
local independents: 62%
national chains: 21% -
quality of service personnel
local independents: 60%
national chains: 20% -
value for cost local
independents: 49%
national chains: 30%
*Study Details. Companies that rent uniforms and recently changed suppliers were asked to rate their experience after the switch. This study included a comparable number of companies that had changed to local independents from national chains, and a comparable number of companies that had changed to national chains from local independents. Data on file. Market Measurement, Inc, 2003.
We are concerned about the environment, too.
Everyone wants to keep the environment clean for our families, our community, our economy and our future. As neighbors and citizens, we comply with the letter and the spirit of federal, state and local environmental regulations because it is the right thing to do. In fact, like most businesses today, we know that sound environmental practices actually reduce costs - a double benefit for our customers.
