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Frequently Asked Questions

How do we assure our customers get the right delivery?

What is the difference between a local independent laundry service and the national chains?

Can local independent launderers match the service of a national chain?

Do commercial laundry services impact the environment?

How do we assure our customers get the right delivery?
We, at TriState Industrial Laundries, employ the latest technology in our processes and systems to enhance customer value. Our environmentally sound, state-of-the-art, efficient laundering and billing systems coupled with our committed, trained employees ensure that every garment - from pick-up to delivery - receives special attention.

We developed an efficient, four-step process that assures our customers receive finished garments ready to work every week. From initial sizing to weekly pick-ups and drop-offs, we practice garment-management techniques that deliver the right garment to the right employee.

Finally, every TriState employee is trained to pull any uniform for repair or replacement that does not meet our quality standards.

	1.	Customers receive bright, yellow repair-replace bags with every order. If a garment needs attention, it is placed in this bag, to be picked up by the weekly route driver.

	2.	Employees remove any garment that fails our standards during the initial soil sort.

	3.	At the finishing prep station, every garment is completely inspected as it is readied for final finishing.

	4.	After the laser scan, employees at the final assembly station inspect garments as they are wrapped for delivery.

What is the difference between a local independent laundry service and the national chains?
A recent study* showed that local independents - like TriState Industrial Laundries, out performed national chains by 2 to 1 in overall satisfaction. In fact, customers reported that local independents provided 53% overall satisfaction versus the national chains at 25% overall rate of satisfaction.

Further, local independents outperformed national chains on the following traits important to most customers.

	a.	timely response local independents: 63% national chains: 26%

	b.	uniform appearance local independents: 61% national chains: 35%

	c.	complete delivery local independents: 53% national chains: 16%

	d.	repairs local independents: 52% national chains: 15%

	e.	replacement policies local independents: 49% national chains: 24%

	f.	billing policies local independents: 49% national chains: 19%

*Study Details. Companies that rent uniforms and recently changed suppliers were asked to rate their experience after the switch. This study included a comparable number of companies that had changed to local independents from national chains, and a comparable number of companies that had changed to national chains from local independents.

Data on file. "How customers rate services of local independent launderers and national chains." A study conducted by Market Measurement, Inc for CSC Network, The National Alliance of Independent Launderers. 2003.

Can local independent launderers match the service of a national chain?
Local independents - like TriState Industrial Laundries - out performed national chains in billing, personal service and quality, according to a recent study.*

Further, customers of local independents were 40% more likely to state no problems or concerns with their current program and were almost twice as likely to stay with local independent rental service for 10 or more years.

Customers rated specific service quality areas:

	a.	fair billing local independents: 72% national chains: 15%

	b.	product quality local independents: 62% national chains: 21%

	c.	quality of service personnel local independents: 60% national chains: 20%

	d.	value for cost local independents: 49% national chains: 30%

Do commercial laundry services impact the environment?
Everyone wants to keep our environment clean for our families, our community, our economy and our future. As neighbors and citizens, we comply with the letter and spirit of federal, state and local environmental regulations because it is the right thing to do.

In fact, like many businesses today, we learned that sound environmental practices actually reduce costs - a double benefit for our customers.

TriState exercises sound environmental practices in all aspects of our business. We regularly test and pass local, state and federal regulatory review. Users of our textile products bear no liability for our wastewater, and such liability cannot be transferred, by law, to our customers.

Reusable textiles - uniforms, shop towels, walk-off mats - are specifically exempted from certain federal Resource Conservation and Recovery Act (RCRA) regulations. Many business users of disposable, or improperly handled textile, products may be at risk of becoming hazardous waste-generators under RCRA.

Today, commercial laundering processes do not add unwanted or hazardous materials to the environment by using environmentally acceptable cleaning agents when removing soils from textiles. Commercial laundering creates no hazardous materials, but it does remove a variety of soils from the textiles we clean.

Soils removed during commercial laundering processes are discharged into waste-water to be treated by local publicly owned treatment works. Treatment works process wastewater before releasing it back into the environment as required by the Federal Clean Water Act.

We work closely with the officials of publicly owned treatment works, including the local County Sewage Treatment plant that services our Marcy, New York plant. TriState is also in full compliance with the Federal Clean Air Act. We stand ready to answer questions or concerns from customers or prospects.